I first met Eric at a candidate screening of our association. I was a member of the board at the time, Eric was not on the board, yet he still thought it important enough to participate. That was my first introduction to Mr. Firestone - someone who cares about our industry, someone who is consistently trying to improve both his service and our industry's reputation, and all of it motivated by a spirt of service. Since then, I have had the opportunity to meet him as an agent. The depth of knowledge not just of the market he focuses on but on process is impressive. And he is always working to get better. Eric is an impressive individual - he speaks like four languages and is an accomplished singer - but his biggest gift is his ability to connect with people. It is this gift that has helped him in his career, has fostered client loyalty, and it is this gift that helps him deliver the very best of service to everyone he interacts with.