Renowned as the world's leading authority on real estate advertising and customer service; honoured to have been invited to speak 9 times at the US Realtors Conference (the world's largest),, plus national conferences in the countries mentioned above; articles and videos published continuously since 1998 in all those countries above, plus South Africa; A Google search shows my 180 page book "3600 real estate customer service ideas", under its two different titles, is No. 1 worldwide.